Frequently Asked Questions (FAQ)

1. What is Vape Diaries?

Vape Diaries is an app designed for vaping enthusiasts to explore, purchase vaping products, and stay updated on the latest trends. The app offers a seamless experience with phone-based authentication and an easy order process.

2. How do I create an account?

To create an account:

Enter your phone number.
You will receive a One-Time Password (OTP) via SMS to verify your phone number.
Once verified, you can proceed to set up your profile by entering your date of birth and location for delivery.

3. How does the phone-based authentication work?

Our app uses phone number verification to ensure security:

You enter your phone number.
You’ll receive an OTP via SMS to verify your account.
No passwords are needed—just your phone number for authentication.

4. How do I update my profile information?

You can update your profile by:

Going to "Account" > "Profile."
You can update your delivery address and location.
If needed, you can change your contact details, but your phone number cannot be changed after registration.

5. How do I delete my account?

To delete your account:

Go to "Account" > "Profile."
Scroll down and select "Delete Account."
Follow the prompts to confirm. This action will permanently delete all your data, including your personal details and order history.

6. Can I track my order in real-time?

Currently, our app does not provide live tracking of orders. However, you will receive status updates about your order and delivery.

7. What payment methods are accepted?

We only accept Cash on Delivery (COD) as the payment method. No online payments are processed through the app.

8. How does the app verify my age?

The app will ask for your date of birth during the account setup. If you are under 19 years old, you will not be able to proceed with creating an account or purchasing products.

9. Does the app require any permissions?

Yes, the app requires:

Location access to ensure accurate delivery.
Storage permission to save invoices and order details.

10. How do I contact customer support?

If you have any questions or issues, you can reach our support team by email:

Email: vapediaries7@gmail.com

11. Can I recover my account if I lose access to my phone number?

Since the app uses phone-based authentication with OTP, it’s important to keep your phone number up-to-date. If you lose access to your phone number, please contact us at our support email for assistance.

12. What happens if I delete my account?

Deleting your account will permanently remove all your personal data, including your name, birthdate, order history, and profile details. This action is irreversible.